Frequently Asked Questions
Frequently Asked Questions
🧴 Product & Usage
Q: What’s the difference between the Hair Serum and Batana Oil?
A: The Hair Serum is a lightweight, leave-in treatment perfect for frizz and shine. Batana Oil is a deep treatment for scalp health and long-term repair.
Q: Can I use both the serum and Batana oil together?
A: Yes! Use Batana Oil as a deep treatment and the Hair Serum daily for smoothness.
Q: Is this suitable for all hair types?
A: Yes, both work on straight, wavy, curly, and coily hair.
Q: How often should I use the products?
A: Use the Hair Serum daily. Batana Oil can be used 1–2 times per week.
Q: Will this make my hair greasy?
A: No — the Hair Serum is lightweight and Batana Oil is meant to be rinsed out or used sparingly.
🍃 Ingredients & Safety
Q: Are your products natural or organic?
A: Our formulas are plant-based and free from harsh chemicals.
Q: Do the products contain silicones or alcohol?
A: The Hair Serum has light silicones. Batana Oil is 100% pure and silicone-free.
Q: Are your products cruelty-free?
A: Yes, always cruelty-free.
Q: Can I use this on color-treated hair?
A: Absolutely, they’re safe for color-treated and processed hair.
📦 Orders & Shipping
Q: Where do you ship from?
A: From Canada. Orders ship within 1–2 business days.
Q: How long does shipping take?
A: 3–7 business days across Canada.
Q: Do you ship internationally?
A: Not at the moment. We only ship within Canada.
Q: What’s your return policy?
A: 14-day returns for unopened, unused products. Contact us if there are issues.